How to order ?
- Click on the product
- Click “buy”
- Click “add to cart” or go to “my account” and then “cart”
- Click “proceed to check out” in the case you do not want to add any additional product or click “products” in the top menu under “product category” in the side menu if you to add other products.
- If you are a new client, please proceed with the subsciption
- Insert the shipping information and select the payment method
All prices are quoted tax-inclusive in euros but exclude postage and packing charges. Prices include italian VAT according to what applied in that moment in Italy.
All goods dispatched within Italy, European Union countries or to Switzerland are invoiced inclusive of VAT.
All goods dispatched outside Italy and the European Union are invoiced exclusive of VAT. Customs charges or other local or import taxes may be also be due, in which case these sums are payable by the purchaser and, if any, will be indicated at the time of delivery and be payable directly to the carrier. All orders are payable in euros irrespective of the country of origin.
Our prices are subject to change at any time without prior warning. In this case, please note that all items are invoiced on the basis of the price applicable at the time the order is placed regarding product availability.
Postage and Packing
A charge for packing, insurance and postage is made for each order.
Note that it is cheaper to group all purchases in one order. N.B. If two (or more) separate orders for a single delivery address are placed in one day, we will not be able to group them and separate postage and packing charges will be invoiced for each one.
Confirmation of online orders
By clicking on the “place order” button you confirm your order.
In return, we send you an email confirming that we have received your order and quoting your order number and the total amount payable. This document validates the transaction.
Domus Golf srl reserves the right not to fulfil any order placed in a country where the company has specific distribution contracts or where there are specific local regulations.
The delivery address is the one you filled in on your order form.
(= package preparation time + postage time)
For goods dispatched within Italy, average delivery time is 4 working days
For goods dispatched to European Union countries, average delivery time is 10 working days. .
For goods dispatched to all other countries , shipment conditions will be announcend for every single shipment.
In the event of foreseeable dispatch delays, Domus Golf srl undertakes to inform customers as quickly as possible, using any means, so that it can decide whether to go ahead with their order or cancel it in whole or in part. Domus Golf srl disclaims all liability for the consequences of any events outside its control that delay or prevent the delivery of ordered products, notably cases of force majeure and events attributable to the carrier. Customers or their service providers will not be paid damages under any circumstances in the event of delayed delivery. Domus Golf srl reserves the right to split orders into several consignments, on the understanding that the customer will be charged for one consignment only.
Payment must be made when the order is placed, before the goods are dispatched. No discounts are granted for early payment.
All orders, wherever they originate, are payable in euros.
N.B. If payment does not cover the full value of the order, only the goods paid for will be dispatched.
Online payment by Credit Card
You can pay for your order online using one of the cards listed at the moment of the purchase. During the final stage of placing your order you must enter the number of your Credit Card and its expiry date (you must never enter your PIN number). This information is entered in encrypted sections and all information transmitted is encoded. We use SSL data encryption. None of this information circulates on Internet in unencrypted format.
ATTENTION: Online payment by Credit Card only accepted for order value lower than 1000 Euros. For an higher amount, please pay with a bank transfer.
Payment with Bank transfer
You can make a bank transfer:
Domus Golf srl
Banca Intesa Sanpaolo filiale Via Vincenzo Monti 47
IBAN IT37 H030 6901 7571 0000 0004 144
In order to limit fraud and in its customers’ interest, Domus Golf srl monitors all orders placed on its site. Should any doubt arise as to the authenticity of an order, Domus Golf srl reserves the right, prior to completing the transaction, to require you to prove your identity (via a passport, identity card, or driver’s licence with photograph), your place of residence and the means of payment used. In this event, your order will be processed once these documents have been provided. We reserve the right to cancel your order if no documents are provided within five days, or if the documents provided are deemed irregular.
The list of products displayed on our website may not be exhaustive.
The photographs depicting our products are displayed for information only and do not constitute a contract.
If any items are out of stock after you have placed your order :
the items available will be dispatched. In the case of payment by credit card, only the cost of the items dispatched will be charged. If none of the items ordered are available, our Customer Services Department will contact you to tell you.
You can then either cancel your order by
- calling us on ….
- By e mail to firstname.lastname@example.org
- by post mail to Domus Golf srl, via Vincenzo Monti 71 – 20145 Milano
Otherwise the remainder of your order will be dispatched at a later date. In this case postage and packing will not be charged.
Return goods and Guarantees
If the product you ordered is not suitable or is defective or is not what you ordered, you may return it within 20 days of reception, in its original packaging with a copy of the bill to :
Domus Golf srl
Via Vincenzo Monti 71
In the event of the right of withdrawal being exercised within the above-mentioned timescale, customers bear the return costs and are reimbursed solely for the price of the purchased products and the delivery charge
We will exchange the product(s) or, if you prefer, we will reimburse you by a check in euros within 14 days following receipt of the returned goods.
We undertake to protect your private life when you use our website and we guarantee that all personal information that you supply to us will remain confidential. This information is necessary for us to process and follow up orders efficiently. When you place an order, we need to know your surname, first name, email address and private address. This data enables us to process your order and inform you of its progress.
In addition, to make your visits to and purchasing on our website as pleasant as possible, we will, with your consent, stock this personal data as well as all information on your orders and your use of our services. This is so that we can provide you with the services you want and inform you about new products and events.
Please note that we do not stock your Credit Card details.
In accordance with the Italian law, you have the right to access and rectify data concerning you.
Acceptance of the General Terms of Sale / Governing law
Any purchase implies acceptance of these General Terms of Sale (GTS). The Buyer declares that he/she has read them and thereby renounces all recourse to any other document and specifically to his/her own general terms of purchase. These General Terms of Sale may be modified at any time. The new General Terms of Sale will apply to all sales made after modification of the Terms.
All transactions are governed by Italian law.